Processing of Personal Data

**Processing of Personal Data** E-shop insulation24.com responsible data controller is EHOMER OÜ, registration code 14167896, located in Harju County, Tallinn, Laki tn 36, 12915, phone 6007207, and email info@ehomer.ee (hereinafter "merchant"). **Processed Personal Data:** - Name - Contact information such as phone number and email address - Billing and delivery address - Bank account number - Cost of goods and services, and payment-related data (purchase history) - Customer support data - Other information related to customer surveys and/or offers For information about the use and storage of cookies, please refer to this page (link). **Purpose of Data Processing:** - Processing of personal data is carried out for the fulfillment of contracts with customers and legal obligations (e.g., accounting and consumer dispute resolution). - Data is used for managing customer orders and delivering goods. - Purchase history is used for compiling overviews of purchased goods and services, and analyzing customer preferences. - Bank account numbers are used for processing customer refunds. - Customer data, such as email address, phone number, and customer name, are processed to address issues related to the provision of goods and services (customer support). - The IP address of the e-shop user is processed for providing the e-shop service and generating web usage statistics. **Transmission of Personal Data to Authorized Processors:** The merchant keeps customer data confidential and discloses it to third parties only with the customer's consent, except when obligated or authorized by law. The customer agrees that the merchant has the right to process their data for providing suitable services and may transmit customer data to parties involved in providing services to the customer. The list of authorized processors includes: - [tawk.to](https://www.tawk.to/privacy-policy/) - For managing customer support related to purchases and purchase history. - [mailchimp](https://mailchimp.com/legal/privacy/) - For direct marketing purposes with the customer's consent. - [zopim](https://www.zopim.com/privacy.html) - For managing customer support related to purchases and purchase history. - ERPLY - For accounting software services. - [Paypal](https://www.paypal.com/ee/webapps/mpp/ua/privacy-full) - For necessary transaction-related information storage. - [Everypay](https://every-pay.com/privacy-policy/) - For necessary transaction-related information storage. - LHV, Swedbank, SEB - For necessary transaction-related information storage. **Security and Data Access:** Customer data is stored on servers operated by Elkdata OÜ, located in the territory of the European Union or countries that are part of the European Economic Area. The e-shop implements physical, organizational, and information technology security measures to protect personal data from accidental or unlawful destruction, loss, alteration, unauthorized access, and disclosure. **Accessing and Correcting Personal Data:** Customers can access and correct personal data stored in the e-shop's account management (link). For guest purchases (without an account), data inquiries can be made through the data inquiry form (link). **Withdrawal of Consent:** If data processing is based on customer consent, the customer has the right to withdraw consent in the e-shop's account management (link). **Retention:** - Customer account closure results in the deletion of personal data, unless necessary for accounting or consumer dispute resolution. - For guest purchases, personalized purchase history is retained for three years. - Payment and consumer dispute-related data is retained until the claim is fulfilled or the statute of limitations expires (three years). - Personal data necessary for accounting is retained for seven years. **Deletion:** Customers can delete personal data stored in the e-shop along with the user account through account management (link). Other data deletion requests can be made through the data inquiry form (link). **Transfer:** Customers can download an electronic extract of their personal data from the e-shop's account management (link). Other data transfer requests can be made through the data inquiry form (link). **Direct Marketing Notices:** Email addresses and phone numbers are used for sending direct marketing notices with the customer's consent. Customers not wishing to receive such notices can use the link in the email header or contact customer support. **Dispute Resolution:** Dispute resolution related to the processing of personal data is carried out through customer support (info@ehomer.ee). The supervisory authority is the Estonian Data Protection Inspectorate (info@aki.ee).
Lumav Commerce